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Frequently Asked Questions

Products

  1. When do you release new products?
    I aim to release new products every 2-3 weeks, but the exact schedule is posted on social media when it is confirmed. Follow us on Instagram @wontoninamillion, join our Facebook group, or sign up for our newsletter to be updated when new releases go live.

  2. Will you restock products?
    I frequently restock popular products. Feel free to share which items you are hoping will get restocked with me in our Facebook group or on Instagram @wontoninamillion!

  3. Where else can I buy your products?
    Check out our list of retail partners for other places you can find our products. Note that retail partners each choose what they wish to carry, so their collections will feature a selection of what's available.

Your Order

  1. Where is my order?
    If you purchased shipping with tracking, you may track your order via the link provided in your shipping confirmation email. If you didn't receive a shipping confirmation email, please message us here or at hello@wontoninamillion.com.

  2. Do you combine orders?
    Sorry, we do not combine orders. Thank you for your understanding. Please make sure your order is correct before checking out. 

  3. How long will it take to receive my order?
    After your order has been marked as shipped and picked up by the USPS, please allow 2-15 business days for it to arrive if you are based in the U.S., and up to 6 weeks for it to arrive if you are outside of the U.S. You may track your order using the tracking number in your email if you purchased shipping with tracking.

  4. Can I cancel my order?
    Before your order has been shipped, you may cancel your order by messaging us here or at hello@wontoninamillion.com.

  5. Can I refund my order?
    If you would like a refund on your order, please shoot us a message here or at hello@wontoninamillion.com and we'll do our best to help! Refunds are handled on a case-by-case basis. Shipping cost to return the product will be deducted from the total refund.

  6. I think my order is lost.
    We ask that you wait 4 weeks in the U.S. and 8 weeks outside of the U.S. until a package is declared lost. After that time, please contact us here or at hello@wontoninamillion.com for help.

  7. My order was marked as "delivered" but I haven't received it.
    Sometimes the USPS will mark a package as delivered 1-2 days before the package arrives. If, after these 1-2 days, you still have not received your package, the first step will be to check with your neighbors or your building to see if they received your package. Next, check with your local post office, call the USPS at 1-877-275-8777, or file a claim with the USPS for missing mail here. If you are still unable to find it, please contact us here or at hello@wontoninamillion.com. Lost packages are handled on a case-by-case basis.

  8. My order is missing an item.
    Sorry about that! Shoot us a message here or email us at hello@wontoninamillion.com with your order number and missing item.

  9. I need to change my address.
    If your order has already been shipped, we unfortunately cannot change your address. But if it has not yet been processed, please shoot us a message here or at hello@wontoninamillion.com with your new address and order number!

Still have questions?

Send us a message using the below form or by emailing us at hello@wontoninamillion.com.


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